1. Introduction
Welcome to High Care Clinic. By accessing or using our services, you agree to be bound by these terms and conditions. These terms outline the rules and regulations for using our services, and it is essential that you read them carefully. If you disagree with any part of these terms, please do not use our services. We reserve the right to modify these terms at any time, and it is your responsibility to review them periodically.
2. Services
High Care Clinic provides a range of beauty and aesthetic treatments. The information provided on our website and during consultations is intended to inform and guide you about the treatments available. All treatments are carried out by qualified professionals in accordance with the highest industry standards.
3. Booking and Appointments
- Appointments can be booked through our website, by calling +44 20 8891 4555, or by emailing us at contact@highcareclinic.co.uk.
- A booking fee or deposit may be required to secure your appointment, which will be communicated at the time of booking.
- Please arrive at least 10 minutes before your scheduled appointment time. Late arrivals may result in a shortened treatment time or the need to reschedule, in which case a cancellation fee may apply.
4. Cancellation and Rescheduling
- We require at least 24 hours' notice for cancellations or rescheduling of appointments. Failure to provide adequate notice may result in a cancellation fee equivalent to the cost of the missed treatment.
- In the event of repeated cancellations or no-shows, High Care Clinic reserves the right to refuse service or require full prepayment for future bookings.
5. Payment
- Payment for treatments can be made in person at the clinic, via card payment, or through any other methods communicated by the clinic.
- Full payment is required on the day of the treatment unless otherwise agreed.
- We do not offer credit facilities, and all treatments must be paid for in advance or on the day of service.
6. Treatment Suitability
- High Care Clinic reserves the right to determine the suitability of any treatment for each client. A consultation may be required before certain treatments, and we reserve the right to refuse treatment if it is deemed unsuitable or unsafe.
- It is your responsibility to disclose any medical conditions, allergies, or concerns that may affect your treatment. Failure to do so may result in the termination of the service without refund.
7. Results and Liability
- While we strive to achieve the best possible results, individual outcomes may vary. High Care Clinic does not guarantee specific results, as they are influenced by factors outside our control.
- We will provide aftercare advice to help you maintain the results of your treatment. However, adherence to this advice is your responsibility, and failure to follow aftercare instructions may affect the outcome of your treatment.
- High Care Clinic is not liable for any adverse reactions or complications that arise from treatments performed elsewhere or from failure to follow aftercare advice.
8. Personal Data and Privacy
- Your privacy is important to us. We collect, store, and process your personal data in accordance with applicable data protection laws. For more information, please refer to our Privacy Policy available on our website.
- By providing your personal data to us, you consent to the processing of this information for the purposes of your treatment and for communication regarding our services.
9. Use of Our Website
- By accessing our website, you agree to use it solely for lawful purposes. You must not misuse the website by introducing viruses, attempting unauthorised access, or committing any other illegal acts.
- High Care Clinic does not guarantee that the website will always be available or error-free, and we reserve the right to suspend or withdraw access to the site without notice.
10. Intellectual Property
- All content on the High Care Clinic website, including text, images, and logos, is the intellectual property of High Care Clinic unless otherwise stated. You may not reproduce, distribute, or use any content without our explicit permission.
11. Complaints and Feedback
- We value your feedback and aim to resolve any issues promptly and professionally. If you have any concerns about your treatment, please contact us directly at contact@highcareclinic.co.uk or +44 20 8891 4555.
- Complaints should be raised within 14 days of your treatment date. We will investigate and respond to your concerns in line with our complaints procedure.
12. Governing Law
- These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Limitation of Liability
- To the maximum extent permitted by law, High Care Clinic shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability for any claim shall not exceed the price paid for the service that gave rise to the claim.
- Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence or any other liability that cannot be excluded or limited under applicable law.
14. Acceptance of Terms
- By booking an appointment or using our services, you confirm that you have read, understood, and agree to these terms and conditions.
Thank you for choosing High Care Clinic. For any queries, please contact us at contact@highcareclinic.co.uk or call us at +44 20 8891 4555.
