Privacy Policy

At High Care Clinic, we are committed to safeguarding and preserving the privacy of our clients and visitors. Our Privacy Policy explains how we collect, use, disclose, and protect your personal information, as well as your rights regarding your data. By using our services or visiting our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

Personal Information:

When you contact us, book an appointment, or use our services, we may collect the following personal information:

- Name
- Contact details (including email address and phone number)
- Date of birth
- Medical history and relevant health information
- Payment information
- Feedback and communication records.
Non-Personal Information:
We may collect non-personal information about your use of our website, such as:
- Browser type
- IP address
- Pages visited
- Time spent on our site
- Referral source

2. How We Use Your Information

We use the information we collect for the following purposes:

- To Provide Services: Personal health information is used to deliver and enhance our beauty treatments and services.
- Appointment Management: Contact details are used to schedule, confirm, and remind you of appointments.
- Payment Processing: Financial information is used to process transactions.
- Communication: To contact you regarding your appointments, respond to your inquiries, and send service-related updates.
- Marketing: To inform you about new treatments, offers, and promotions that may interest you (you may opt-out of such communications).
- Website Improvement: Non-personal data is used to enhance our website’s functionality and user experience.
- Compliance: To comply with legal obligations and protect against fraud.

3. Data Protection Principles

High Care Clinic adheres to the following data protection principles:

- Lawfulness, Fairness, and Transparency: We process personal data lawfully, fairly, and transparently.
- Purpose Limitation: We collect your data for specific purposes and do not process it in a way that conflicts with these purposes.
- Data Minimisation: We only collect the necessary data required for our stated purposes.
- Accuracy: We keep personal data accurate and up-to-date.
- Storage Limitation: We retain personal data only for as long as necessary for the purposes for which it was collected.
- Integrity and Confidentiality: We use appropriate security measures to ensure the confidentiality and integrity of personal data.

4. Security of Your Information

We implement comprehensive security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

- Secured data storage
- Encryption of sensitive information
- Regular security audits
- Employee training on data protection protocols.

5. Sharing Your Information

We may share your information with third parties under the following circumstances:

- Service Providers: To perform functions on our behalf, such as payment processing and communication services. These parties are contractually obligated to maintain the confidentiality of your information.
- Legal Requirements: When required to do so by law, such as in response to a court order or request from a government authority.
- Protection of Rights: To protect the rights, property, or safety of High Care Clinic, our clients, or others.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

- Right to Access: You may request to see the personal data we hold about you.
- Right to Rectification: You can ask us to correct inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your data under certain circumstances.
- Right to Restrict Processing: You can ask us to limit the processing of your data in specific situations.
- Right to Data Portability: You can request that your data be transferred to another organisation.
- Right to Object: You can object to the processing of your data in some cases, including for direct marketing purposes.
- Rights Related to Automated Decision-Making: You may have rights concerning decisions made solely through automated processing.

To exercise any of these rights, please contact us at contact@highcareclinic.co.uk or +44 20 8891 4555. We will respond to your request in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

Our website uses cookies to collect information and enhance your user experience. Cookies are small data files stored on your device when you visit a website. We use the following types of cookies:

- Essential Cookies: Necessary for the operation of our website.
- Performance Cookies: To analyse how our website is used and how well it performs.
- Functionality Cookies: To remember your preferences and personalise content for you.
- Advertising Cookies: To deliver relevant ads based on your online behaviour.

You can control the use of cookies through your browser settings. However, blocking essential cookies may affect the functionality of our website.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on our website, and we will notify you of significant updates via email or other communication channels. By continuing to use our services after changes are posted, you agree to the revised Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@highcareclinic.co.uk

Phone: +44 20 8891 4555

Thank you for trusting High Care Clinic with your personal information. We are committed to providing you with the highest standards of privacy and care.